Question 1

Are your products handmade?

Accepted Answer

Yes, all our products are handcrafted using resin. Each piece is unique, and slight variations are part of the process.

Question 2

Can you customize your order?

Accepted Answer

Yes. Nameplates, trays, decor, gifts — many options. Add names, colours, and design preferences. We make it your way.

Question 3

How long do custom pieces take?

Accepted Answer

Usually 5–10 working days to craft before shipping. Handmade details take time. Worth the wait.

Question 4

How long does delivery usually take?

Accepted Answer

Delivery takes 3–7 working days after dispatch, depending on your location. Quick and reliable!

Question 5

Can you return a personalized order?

Accepted Answer

No. Personalized items are non-returnable and non-refundable. Made just for you, so please check details carefully before ordering.

Question 6

Received a damaged item?

Accepted Answer

Contact us within 48 hours. Share clear photos or an unboxing video. We’ll check it fast and help with a replacement or the right fix.

Question 7

Are your products suitable for gifting?

Accepted Answer

Yes, our products are perfect for gifting — especially for weddings, housewarming, and festive occasions.

Question 8

Will your piece match the photos exactly?

Accepted Answer

Not exactly. Every resin piece is handmade, so small changes in colour, texture, or finish are normal. That’s what makes it one of a kind.

Question 9

Do you ship across India?

Accepted Answer

Yes, we deliver across India.

Question 10

How can I place a custom order or ask questions?

Accepted Answer

You can contact us via WhatsApp or email, and we’ll guide you through the process.

Frequently asked questions